Deskjet 2543 will not print

[jflem78]

I recently have not been able to print with this wireless printer. I can't even use the scanner. I tried turning it off and unplugging it and that did not work. I removed the printer using "device manager" and that did not work. I tried re-downloading the software and that failed.

Does anyone have any solutions to this printing issue?

[Jeet_singh]

Hi @jflem78,

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I understand you are having printing issues on your HP DeskJet 2543 printer. Don't worry as I have a few steps to help you get through this concern,

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Let's try these steps here:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13 ). Restart the PC

14 ).Now click on this link: http://ftp.hp.com/pub/softlib/software12/COL48442/al-117577-4/DJ2540_188.exe and install the latest printer drivers

15 ). In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, click here: http://ftp.hp.com/pub/softlib/software13/printers/congo/DJ2540_R1547A.exe

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,