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khaleel121
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Deskjet 2645 cannot scan

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Deskjet 2645
Microsoft Windows 10 (64-bit)

hi , i have deskjet 2645 printer for personal usage , i have the product year and half it always working perfectly , one day the product decide not to scan documents ://  

hp docktor support (i forget the name i guess something like that ) , it show me that there is a problem wuth the driver 

i tried download new drivers ,

the same problem ...

reinstall the device on the computer 

check wia somthing like that nothing can fix this issues 

any help friends ??

thanks & sorry for my english

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Chimney_83
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Message 2 of 8
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Greetings @khaleel121

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to scan to your computer using your Deskjet printer. 

Not to worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own.

Are you able to make a copy on your computer? (copy and scan use the mechanism.)

 

Copy function of a printer is independent of the software on the computer.

If you are unable to make a copy, please do hard reset (disconnect the power cable of the printer, wait for a minute and connect the power cord directly to a wall outlet and turn the printer ON.)

If the printer still does not make a copy after a hard reset. Please contact our phone support for the service or upgrade options for the printer. 

If you are able to make a copy on the printer. Please uninstall the printer following the procedure mentioned below. 

 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

khaleel121
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hi sir @

 

first of all i forget to add taht my printer cannot scan & cannot copy 

i tried the hard reset before i [post here and nothing helped 

i tried you solution step by step , tha same problme 

i think the device it self have a problem 

what you think ??

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Chimney_83
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Thanks for the reply, if the printer does not scan or copy as well. It is a hardware issue and recommend you contact our phone support for any trade-in or service options available. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

khaleel121
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hi sir @Chimney_83 ...

i really appreciate your interest on solving my problem 
i'll call the hp support & i'll view my option 
i guess im going to buy a new printer although this printer is just 1 year and few months i own it 

thanks for all 🙂 

 

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Chimney_83
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Thanks for the reply, please do get in touch with our phone support and let me know how it goes. 

Chimney_83
I am an HP Employee

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khaleel121
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hi,

i tried to call hp support but i realised that i have to pay before i call the support sow the can help me ,
i dont want to pay and call him , and the customer representative will tell that you have a hradware issue ( too strange)
, whats happe to me that i find my old printer deskjet F2483 , i'll buy a new ink and thats it every thing will be okay 
thanks sir @

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Chimney_83
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Thanks for the reply, please do try a set of ink and let me know if that helped. If the cartridges you are using is in warranty, they should be able to help you. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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