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- Deskjet 3054 not printing

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03-16-2017 04:23 PM
Hello. Our deskjet printer 3054 is wirelessly connected to our Mac desktop. It has been working fine, but recently has stopped printing. When creating a print job, the job goes to the printer, which is lit up as being connected, but then the message comes up that the printer is not responding and the window says idle. Any suggestions would be appreicated.
Thank you.
03-17-2017 01:41 PM
Hello, @Sylph22 - Hope you are well 🙂
Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!
I understand that you are unable to print from your MAC to the Deskjet. I would suggest resetting the printing systems to try and fix this issue. Here are the steps:
- Click the Apple menu icon, and then click “System Preferences”.
- Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
- Right-click the blank space in the Printers list, and then click “Reset printing system”.
- Click “Reset” in the confirmation window.
- Enter an administrator username and password, and then click “OK”.
- Wait until the printing system is reset and no devices show in the Printers list
- Restart your computer and then go back to System preferences – Printers and scanners.
- Click the “Add button” (+).
- Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
- Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)
Those steps should do the trick, let me know the outcome!
Good luck 🙂
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DVortex
I am not an HP Employee
