• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-26-2017 01:23 PM

HP Recommended

I know it's too late, but did the customer support people by any chance tell you to flip the printer over and check the small access panel with the white door?  I was experiencing exactly the same behavior you were, and tried everything.  Then I saw that panel and opened it, and inside was a random plastic pushpin.  It must have fallen from the corkboard we had hanging above the printer and gotten stuck inside the mechanism.  Luckily, HP was smart enough to add an access panel where things like that can be found and removed.  Anyway, I removed it, and it now works perfectly.

Up until that point I was livid and really upset at the quality of the printer.  Now I'm glad that the people who designed it did a good job:)

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.