Deskjet 3511 "not found" during network installation

[PaulBB0]

Internet provide had to change out my wireless modem and Now I cannot reinstall HP Deskjet 3511.

Printer installs as USB connected, but when trying to set up as wireless printer the  installation software cannot find wireless connection on wireless LAN even when specified and verified.

Followed instructions for installing Wireless and for converting USB to Wireless, then all troubleshooting steps on Print Doctor.

Can anyone help? 

[DavidSMP]

Hi @PaulBB0,

Thanks for visiting the HP support forums. A very good day to you.  I reviewed the post regarding the printer not working on the wireless network after changing the router. I will be glad to assist you here.

Commendable description and superb diagnosis of the issue before posting. Kudos to you for that.:)  You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this platform with you. 🙂

• Ddi you change the router broadcasting to 2.4 Ghz and the wireless mode to B/G
   
• First please perform these steps:
• Restore network defaults on the printer from this user guide link: http://h10032.www1.hp.com/ctg/Manual/c03471705   and refer to page#7 for it.
• Then change the router broadcasting channel to 2.4Ghz as our printers work only on 2.4Ghz. and the broadcasting mode to B/G
• Then check again if the printer works.
• Disable firewalls and antivirus and check again.
• If it does not please follow all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-deskjet-3510-e-all-in-one-printer-series/5157460/model/52411...  and follow all the prescribed steps to try and correct the issue.
• Also please check the steps from this link: https://support.hp.com/us-en/product/hp-deskjet-3510-e-all-in-one-printer-series/5157460/model/52411...  on how to setup a wireless printer. There is an associated video.
• Finally please uninstall the printer drivers from these steps:
• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Then reinstall the full feature software from this link: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-3510-e-all-in-one-printer-series/5157460... and ensure to select the correct operating system. This should do the trick for you.
• Also, try to convert USB to wireless after performing all these steps if it still does not wok.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.:)

[PaulBB0]

David, thank you for your efforts.  i was able to obtain limited success.

I went through the process of checking the wireless router parameters, uninstalling all HP software, drivers, shortcuts, start menu entries and even restoring factory defaults on the HP 3511 Deskjet.

I went to the HP support site and got a fresh copy of the HP installation software for teh 3510 series and started all over.

Once again I was able to get the 3511 (wireless printer version of the 3510) installed as a USB connected printer, but the software "cold not find" the printer on the network even when I retried specifying teh IP address and provided the security password for my wireless LAN. (when I interrogated my wireless router it was showing the connection and proper device information for the printer which it was recognizing withour any problems.) The procedures to convert a USB connected printer to a Wireless Network connected printer allso fail.

One new item is the HP AiO printer remote APP shopwing up in my Windows 10  Start Menu. It recognizes the printer being installed but will not let me scan or print with it.

When I try to use the HP software that the installation loaded on my computer, I am able to print but I do not have a scan function from printer to computer.   By the way I have gone through the procedures in HP Print Scan Doctor also.

All of these functions worked reliably a few weeks ago before I had to change the security password for my wireless LAN due to changing out my Wireless router. None of my other devices are experiencing any glitches except the HP printer being recognized by the HP software running under Windows 10.

I have twenty five years of professional experience in the IT industry.  Having meticulously returned to the beginning multiple times and observed carefully the instructions provided by the HP installation and configuration procedures. It comes down to this, in my opinion.  At this point in time there is a QA issue in the installation procedures related to updates made to those procedures or to the Windows 10 software, or both.

I guess I am stuck with an old school short cord on my HP "wireless" Printer !

[Jeet_singh]

Hi @PaulBB0,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have followed the steps suggested and still having the issue with connectivity using Wireless. I'm glad to hear that you are able to print, however, having an issue with scanning, In the meantime, I would suggest you go ahead and use HP Scan and capture program to scan to computer, using this link.

Also, I would suggest you give us some more time so that I can research more on this issue and get back to you with more information.

I hope this helps. Let me know how it goes for further assistance.

Regards,