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05-18-2017 05:56 PM
My printer is affected by the firmware update blocking the use of non-HP ink cartridges. However, my 3630 is not listed here and I cannot fix the issue as there is no firmware update for it.
I have HP ink, which worked before, but which I cannot use due to this issue. I am disgusted at HP for taking choice away from consumers with this move. We should be able to buy any ink that works. If this issue is not fixed or remedied for my 3630 soon, will never buy an HP printer again and will advise family, friends and Twitter followers to beware. Thanks!
05-18-2017 06:14 PM
You are correct. The 3630 wasn never affected.
This Post pertains to the following OfficeJet products listed in the following table that has new firmware that disables the cartridge security affecting cartridges using Non-HP security chips. If your printer is not listed here, it is not affected.
See here. http://h30434.www3.hp.com/t5/Inkjet-Printing/Dedicated-to-the-best-printing-experience/m-p/5783870/h...
Product series Compatible Inkjet Cartridges Firmware Availability Date
OfficeJet Pro 6230 series HP 934 and HP 935 12-Oct
OfficeJet 6810/6820 series HP 934 and HP 935 12-Oct
OfficeJet Pro 6830 series HP 934 and HP 935 12-Oct
OfficeJet Pro 8610/8615/8616/8620/8625/8630/8640/8660 series HP 950 and HP 951 12-Oct
OfficeJet Pro X451dn/dw, X476dn/dw, X551dw, X576dw
HP 970 and HP 971 17-Oct
The optional firmware update to remove dynamic security is now available. For more information and direct links to the firmware updates, see Dynamic Security Feature Affecting Use of Non-HP Cartridges here.
05-18-2017 07:00 PM
Thank you for replying to my post. However, if my 3630 is not affected, it's giving a jolly good impersonation of the issue.
I have inserted a new full HP 301 black ink into the cartridge holder. Previously, this ink worked with the printer.
Now the ink alert light under black ink is flashing and it's displaying as empty - in other words, the printer is not recognising the ink. Whenever I try and print, I get a message from HP about 'incompatible cartridges' with tabs to cancel the print, get help or to buy ink.
I never had this message before, and I've had a 3630 for at least three years. Clearly, my printer must be affected by this issue as I've tested it with two 301 cartridges, which previously worked and now don't.
My options are to either purchase HP 302 inks - which are not competitively priced - or get rid of this printer. I'm inclined to do the latter because I believe in free choice for the consumer. Not blackmail.
05-18-2017 07:11 PM - edited 05-18-2017 07:13 PM
Since you are recieved a cartride error with HP cartridges, it is not a firmware issue. Only 3rd party cartridges gave the error.
Try the HP support site here for your cartridge errors.
05-18-2017 07:20 PM
Thank you again. I will check out possible solutions, but my point remains. Previously, the ink I have worked with my 3630 and now it doesn't. And even if I buy new ink, I'm restricted to HP genuine because this printer is refusing to recognise anything else. This is not free-market, consumer choice.
HP wants customers to use their ink, but I want choice so I'll probably get rid of this printer and buy a Brother one instead. Thanks.