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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-23-2016 11:51 AM

HP Recommended
Product: hp Deskjet 4645
Operating System: macOS 10.12 Sierra

I have replaced twice the ink cartridge for my Deskjet 4645 printer with Brand new original HP 650 cartrdiges.  The error says "The following ink cartridge must be replaced".   My OS is Mac OS Sierra 110.12.1

 

The printer is running through wifi.

 

Please help

3 REPLIES 3

‎11-23-2016 11:57 AM - last edited on ‎07-28-2022 10:06 AM by Retired

HP Recommended

Hello jwddurban,

 

Is this an error on the computer, or on the printer? Which ink cartridge is it, black or tri-color?

 

Have you tried hard resetting the printer? If not here are the steps to do so:

 

  1. Unplug the printer while it's still on.
  2. Hold the power button for 60 seconds.
  3. Plug the printer back in.

This document has some good steps to follow in attempt to resolve this:

 

HP Customer Support - Software and Driver Downloads

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

‎11-23-2016 01:12 PM

HP Recommended

I did the hard reset but no difference.  The error is on the computer and it is the black cartridge.

 

Thanks

‎11-23-2016 01:13 PM

HP Recommended

Sorry the error is on the printer not the computer.

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