Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

[darrel112]

It's not going to work with Windows 8. No need to even try.

 

@sammorxman wrote:
thank you so much for imparting your knowledge!
I have the same prob... Spooler error with 'installed' Deskjet 712C.
However I use Win 8. I am assuming the underpinnings are relatively the same
hope it works.
I hate it when a customer runs out and buys a new computer without consulting with me.

I'll post back with my results
Sam
Blue Juniata Consulting

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[Bob_Headrick]

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@darrel112 wrote:
It's not going to work with Windows 8. No need to even try.

I do not know that is true - no one has reported here getting it to work, but that does not necessarily mean it cannot.   I do not have any information on Windows 8 USB-parallel converters working, I am trying to get the hardware together to do some testing with a Win 8 machine with an actual parallel port just to eliminate one more variable.

I would certainly like to hear results from other folks out there.

[sammorxman]

I'm working on just that. USB to parallel converter
Windows 8
Deskjet 712c

Win 8 recognizes the usb device, but doesnt seem to know it is a parallel port converter
I successfully downloaded a driver from hp
It will not print a test page. I get a spooler isn't running error
Rebooting didn't help
I am going to try the dll patch next. L'll post my results

[Bob_Headrick]

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@sammorxman wrote:
I'm working on just that. USB to parallel converter
Windows 8
Deskjet 712c

Win 8 recognizes the usb device, but doesnt seem to know it is a parallel port converter
I successfully downloaded a driver from hp
It will not print a test page. I get a spooler isn't running error
Rebooting didn't help
I am going to try the dll patch next. L'll post my results

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Do you have a 32 bit or 64 bit version of Windows 8?  The patch only applies for the 64 bit version.

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue of the spooler not running, I would suggest trying this before the patch.

Windows 8 is much fussier about driver signing for x64 systems.  If you are getting an error about driver signing you may get the patch working Windows 8 by temporarily disabling the driver signing checks as described here.

I will be looking forward to your results.

[sammorxman]

Hmmmm mia culpa..... 64 bit win 8
Viva Ubuntu. METRO sucks .... meh.... it's not all that bad but lord almighty what you have to do to get to the printer properties .... there are 3 different dialogs so named. and all are different... grrrrr
One should not have to circle the barn 3 times before entering. Personally, Microsoft lost me years ago. But I have to keep up so as to fix other bollixed computers..... 😛

[darrel112]

Though I have a USB to Paralell Converter, I'm using a Print Server instead, that works with my 64 bit Windows 7 using the patch. It will not work with Windows 8 though, using the print server in Windows 8 with the patch installed. For the heck of it I tried my USB to Paralell converter in Windows 8. Windows 8 recognizes it as being installed, but it will not print. No error messages. My printer is the 722c.

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@Bob_Headrick wrote:

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@darrel112 wrote:
It's not going to work with Windows 8. No need to even try.

I do not know that is true - no one has reported here getting it to work, but that does not necessarily mean it cannot.   I do not have any information on Windows 8 USB-parallel converters working, I am trying to get the hardware together to do some testing with a Win 8 machine with an actual parallel port just to eliminate one more variable.

I would certainly like to hear results from other folks out there.

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[Kalilfss]

I Have a 820Cxi plugged in an Windows 8 x64 PC throught LPT1 printer port in the motherboard, I aplied the x64 patch for Windows 7, but still doesn't print.

I'm waiting a solution for this problem.

[Rafa0708]

I need your help! I have the same problem but in WINDOWS 7 ULTIMATE (32 bits) is just the same proble when I try to print the satus is "error-printing" and cannot print nothing! HELP PLEASE... there's a patch for 32 bit version?

I Already followed the steps about changing ports 

[Bob_Headrick]

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@Rafa0708 wrote:

I need your help! I have the same problem but in WINDOWS 7 ULTIMATE (32 bits) is just the same proble when I try to print the satus is "error-printing" and cannot print nothing! HELP PLEASE... there's a patch for 32 bit version?

I Already followed the steps about changing ports 

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No patch is needed (or available) for x86 versions.

What printer model?  How is the printer connected?  Will the printer print a standalone diagnostic test?

My best guess as to places to look would be the following:

• Check to make sure your USB-parallel adapter (if you are using one) is supported by Windows 7.  I have seen many issues with these.  Models listed here have been verified by users to work in Windows 7.
• Verify the spooler is running properly and verify the proper port for the printer.  

  Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.

[Bob_Headrick]

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@Kalilfss wrote:

I Have a 820Cxi plugged in an Windows 8 x64 PC throught LPT1 printer port in the motherboard, I aplied the x64 patch for Windows 7, but still doesn't print.

I'm waiting a solution for this problem.

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Thanks for the information, it may help to narrow down the problem.