Deskjet 990cxi

[PaddyGW]

I have a Deskjet 990cxi which has been a workhorse and the reason why I always recommend HP printers.  They just keep on going.  Unfortunately I have been away for about 9 months and now that I am back the printer does print anymore.  When I send something to print all I get out is blank pages.  When i upgraded to Windows 10 a few years ago I lost the Toolbox and cannot therefore carry out the usual ink level checks and other diagnostics.

Could I please get some help in getting this old printer to work again.  Secondly, is it possible to download theToolbox software now that I have Windows 10?  This has been a great machine and I am very reluctant to consign it to the scrapheap.

Thanks

Paddy

[Jeet_singh]

Hi @PaddyGW,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are having an issue with printing on your HP DeskJet printer. Don't worry I'll try my best to help you with this,

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected? USB/Wireless

Have you tried to clean the cartridge contacts and the clean the rollers?

Did you try printing a test page?

In the meantime, let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let's try these steps here:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13 ). Restart the PC

14 ). Now install the Windows built-in drivers for your printer, using this link: https://support.hp.com/rs-en/document/c01796879

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,