Deskjet Ink Advantage 3545 to factory Reset

[imthi0202]

Hi,

I'have own Hp Deskjet ink advantage 3545 all-in-one Printer, Need to factory Reset the priner, Because the Scanned Copy has no image, instead of having Coloured Strips Only(No Clear image) after scan image... i Tried Scan on Mobile and in windows 8 & 10 System also having same issue..

Thanks,

[HevnLgh]

Hi @imthi0202,

Welcome to the HP Support Forums! 🙂 I see you are running into some issues when you are trying to Scan with your HP Deskjet Ink Advantage 3545. The image come out blank.

Are you able to make a Copy from the front panel of your DJ 3545? If you can make a Copy from the control panel, please perform a Hard Reset:

1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.

2. Unplug the other end of the cord from the power source.

3. If there is a power module on the power cord, disconnect one end and reconnect it.

4. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).

5. Plug the power cord into the back of the printer.

6. The printer should automatically power back up. If it doesn't, turn it on with the power button.

7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.

8. Connect any other needed cables to the printer.

Now perform the Scan, what happens?  I would like you to now run the HP Print and Scan Doctor www.hp.com/go/tools

-- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.

What does the PSDR find? If you are still running into some problems leave me with the results.

Thanks for being a part of the HP community. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me a Kudos.

[imthi0202]

Tried Hp Print & Scan Doctor, Still Having Scan Problem... Please View the image attached...

[HevnLgh]

@imthi0202,

I have sent you a Private message on the Forums. Please go to your Userpage to the right of your Username you will see your inbox.

Reply back with the outcome.

Thank you again,

[imthi0202]

@HevnLgh

Hi, Please Send the Factory Rest Process... i'haven't get in private messages..

[HevnLgh]

@imthi0202,

I have resent the Private message.

Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution" . If you require further assistance let me know and I will gladly do all I can to help. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me a Kudos.

[imthi0202]

@HevnLgh

Tried Partial Reset and Semi-Full Reset...Still having the Scan issue.

[PrateekHp]

Need to Hard Reset my printer

Plz send the commands for Factory Reset / Hard Reset

[imthi0202]

@PrateekHP,

I have sent you a Private message..

[PrateekHp]

Thank you my friend. 

Unfortunately its not working for me.

My Display is hanged - only the power light and display unit light is on - without any contnet.

In fact the machine is not even initializing.

Any idea wha to do ?