Device Status Error

[TheWarren1]

I have tried to print and a message in the printing spool comes up as Error. When i run the HP Scan Doctor it says Device status error, but I am unable to find a solution. I have downloaded all necessary drivers and taken power off for 2 minutes. It also doesnt copy anything but does go through the motion of doing so but the paper comes out blank

[TheWarren1]

I have now managed to set up the printer via my laptop instead of my desktop and it will print but nothing comes out on the paper

[Jay_G24]

Hi @TheWarren1,

 I'd like to help!

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup  menu.

3. Open the Reports or Tools menu.

4. Touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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