Difficulty inserting ink cartridges

[Goz2]

I've watched videos repeatedly...they make the process look effortless.  

When I try putting the cartridge in the carriage,  it feels like I have to be forceful and I am afraid of

breaking the carriage.

   Anyone else have this problem?

  I welcome any advice

[Jay_G24]

Hi @Goz2,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to replace the ink cartridge 

Follow the instructions to replace the ink cartridge -

1. Turn on the printer.

2. Open the ink cartridge access door.

   The carriage moves to the center of the printer.

3. DeskJet 2700

   

4. Wait until the printer is idle and silent before you continue.

5. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

   

6. Remove the new ink cartridge from its packaging, and then remove the plastic tape using the pull tab.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Handling these parts can result in clogs, ink failure, and bad electricalconnections.

   

7. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot.

   • The tri-color ink cartridge () goes in the slot on the left.

   • The black ink cartridge () goes in the slot on the right.

8. Slide the cartridge into the slot at a slight upward angle, and then push up on the cartridge until it snaps into place.

   

9. Repeat these steps to replace the other ink cartridge, if necessary.

10. Close the ink cartridge access door.

    DeskJet 2700

    

Hope this helps! Keep me posted. 

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