Digital Fax to Folder Setup

[ebjr5]

After re-installing the software for the Officejet Pro X576,  unable to setup the Digital Fax to Folder Setup. It was working fine before the re-install. When using the digital fax setup wizard to either modify or setup the digital fax folder settings as advised in a support article, I get the error: "Error. Your printer cannot connect the server. Press "Edit" to correct server name and address."

This issue also applies to the Scan to Network Folder

[NarutoUzumaki]

Please try these.

Precondition:

1. Connect the PC and the printer into the same subnet.
2. Create a shared folder with the read and write permissions on the PC.
3. Check the IP Address of the PC and the printer.

Steps:

1. Launch the Web Browser on the PC.
2. Access the printer’s EWS by typing the printer’s IP address in the browser address bar.
3. Click “Fax” on the Home page.
4. Click HP Digital Fax-> Digital Fax Profile.
5. Click “Setup” icon.
6. Input the Network Path with \\PC IP address\shared folder or \\Hostname\shared folder and then click the “Next” button.
7. Input the PC user’s username and password and then click “Next” button.
8. Change the Settings as you want and then click “Next” button.
9. Click “Save and Test” button. A test process bar prompts out during the testing.
10. Configuration successfully message will prompt out.
11. If there is a incoming fax received to the printer.
12. Go to the shared folder on the PC to check the received fax.

Hope this helps for you.

Thank you.