Disable Auto-off / Shut Down After Inactivity

[MrSmoofy]

That's the printer I looked at as well before looking at the HP and only bought the HP because I liked the brand and the price directly from HP was a really good deal.

Think I will be doing the same.

[MrSmoofy]

Geesh HP support is a joke you either get someone you can't understand, get disconnected becasue they are overseas and have a bad connection or just don't understand what your telling them.  

One person I spoke to wanted to send me a new printer assuming that would fix the issue.  Bunch of clueless idiots.  Can't even get a hold of someone to return the printer now.

[MrSmoofy]

If your interested [edited] HP Supervisor

However when you call them the person will answer and say they are a supervisor and then will tell you they can't help you because their systems are down and to call back in a few hours.

[kb7fhe]

I guess I will have to return this as well.  Is someone from HP supposed to respond to these messages???

[GarFin]

HP - are you listening?  

A Firmware update is required.  Add an entry to disable Auto-off completely.

[djwishbone]

For those of you using wireless, here is a solution.  You can create a script to ping the printers ip address every 10 minutes (or really just once during the time you've set for shutdown).  If you're using linux/unix I'll asume you already know how to do this, if you're using windows, here's a simple example.  This will still let the printer go to sleep but will not let it full shut down.  This is just a simple example, I believe anything that generates traffic to the wireless ip of the printer will keep it from shutting down.  To test this I just opened a console and left it running.  If you ony have windows you could create a service that does something like this for you or a crontab on linux.  I hope this helps and I agree this was extremely poor planning on HPs part.

@echo off

:loop

REM ping your printers ip once

ping -n 1 [INSERT IP OF PRINTER HERE]

REM wait for 600 seconds, change as desired

timeout /t 600 

REM loop indefinitely

goto loop

[Dirceu_Pavon]

Same Problem,

i can't believe HP is doing this. if you want to safe the planet then sell more eficient replaceables.

I hope you add an update where we are allowed to change this option

[GarFin]

My printer 'found' and applied a new update just the other night.. unfortunately there is still no added setting to disable auto-poweroff.

..and having an external device ,powered on 24x7 to ping the printer to keep it alive, is a non-eco band-aid at best. 

[drevil31]

to everyone reading this post, i was in contact with the technical team of HP and they said that they dont give you the option to disable auto-shutdown on purpose, it is HPs energy-saving-politics to do so and there are no plans to change that in the future
in my case i have only WLAN going, yet it doesnt automatically shutdown (even though it should), i  guess im lucky that my router pings it every now and then and therefore it doesnt shutdown
if you cant fix it yourself with active ports and cant have it at all, there probably wont be any option left than returning the printer

[MrSmoofy]

The fact that they claim is for "Eco Reasons" is absurd.

Here are my problems that I have with this.

When the printer shuts off you can no longer print and also you can no longer receive a fax it won't answer.

Secondly if there is a power outage causing your wireless router to reboot and the printer to reboot the printer will never reconnect to the wireless router you must turn the printer off and on again to get it to reconnect.