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DaisyStone
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Message 1 of 2
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Disable printing of Network Configuration Pages

HP Recommended
OfficeJet Pro8720
Microsoft Windows 10 (64-bit)

The printer keeps printing these unwanted reports "HP Network Configuration Page" which is really 3 pages long! Sometimes I'll find 2 reports so all these pages are eating my ink and paper.  I need to turn off this utility but don't know where to find it. 

It is super annoying finding 6 unwanted pages of trash on my printer in the morning. 

 

Please help me with a solution to this nuisance not to mention wasted supplies!

 

Thanks,

 

Daisy

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@DaisyStone

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand you need help in disabling printing of Network Configuration Pages,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you upgrade the firmware? (Please do, if you haven't, use this website: Click here)

Did you perform a hard reset?

 

  1. If the printer is off, turn on the printer, and then check the status of the printer.

    • If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.

    • If the printer goes to an idle state after its startup routine, it might be online.

    • If the computer still shows the printer as offline, continue using these steps.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the printer power cord from the wall outlet.

  4. Wait at least 60 seconds. Restart the computer while you are waiting.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the printer.

  7. If the printer does not turn on by itself, press the Power button to turn it on.

  8. Make sure the printer is connected to the computer or the network.

    • Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon  is on and steady.

    • Wired network connection: Make sure the cable is connected to the printer Ethernet port  and to an available port on the router. The green link light should be steady, and the orange activity light should blink.

      Figure : Connect the cable to the printer and to the router

      Connect the Ethernet cable to the printer and to the router
    • USB connection: Make sure the cable is securely connected to the printer and to a working USB port on the computer.

  9. Restart the printer and check if the network pages continue to print.

Keep me posted for further assistance 😉

Riddle_Decipher
I am an HP Employee

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