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Student
Posts: 1
Member Since: ‎10-19-2013
Message 1 of 12 (158,780 Views)

Document won't delete from print queue

I have an Officejet 6100 e-Printer. There is a document waiting to print and is blocking the printing of other documents. I have tried to cancel the document and the message says that it is deleting, but it won't delete. How can I remove it so I print other documents?

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Provost
Posts: 46,588
Member Since: ‎09-24-2010
Message 2 of 12 (158,772 Views)

Re: Document won't delete from print queue

Hi,

 

From the Desktop, hold down the Windows key and press R.  Into the Run window, type services.msc and hit enter.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document has been removed.

 

Regards,

 

DP-K

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Windows Insider MVP

Regents Professor
Posts: 5,302
Member Since: ‎04-11-2012
Message 3 of 12 (158,764 Views)

Re: Document won't delete from print queue

Hello,

Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the white star under my name.


Click "Accept as Solution" if it solved your problem, so others can find it.
I work for HP

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Student
Posts: 1
Member Since: ‎03-07-2014
Message 4 of 12 (158,423 Views)

Re: Document won't delete from print queue

My HP Officejet 5610 will not delete or cancel from queue. How do I do that?

Regents Professor
Posts: 5,302
Member Since: ‎04-11-2012
Message 5 of 12 (158,420 Views)

Re: Document won't delete from print queue

Hello rlnelson542, 

 

Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Student
Posts: 1
Member Since: ‎06-08-2014
Message 6 of 12 (157,514 Views)

Re: Document won't delete from print queue

I have a print job stuck in queue. Deleting but it's not.  HP 5610.  I see the other posts with the same problem.  Don't see why this post is necessary. 

Student
Posts: 1
Member Since: ‎11-07-2014
Message 7 of 12 (153,410 Views)

Re: Document won't delete from print queue

This suggestion helped my 6100 print again but once I printed the test page, the test page item (which already printed) did not dissappear from the queue and is now back to the state where it will not print anything because there is a "stuck" document in the queue.

 

Any thoughts about that?

Student
Posts: 1
Member Since: ‎01-13-2015
Message 8 of 12 (151,500 Views)

Re: Document won't delete from print queue

I tried deleting the folders in my spooler...but, I get an error message saying  "action can not be completed because the file is open in Print Spooler"

 

I am soooo frustrated.

 

Please, anyone, help?

 

Student
Posts: 1
Member Since: ‎04-26-2015
Message 9 of 12 (148,225 Views)

Re: Document won't delete from print queue

HP Deskjet 1512 has document in queue which I can't delete.

Regents Professor
Posts: 5,302
Member Since: ‎04-11-2012
Message 10 of 12 (148,212 Views)

Re: Document won't delete from print queue

Hello, 

 

Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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