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A tiny 1 inch spring came out of my printer while I was loading paper. The message read "cardrige jam but it was the spring . Please help..
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that a tiny spring of about an inch came out of my printer while it was loading paper and also there was a message carriage jam on your HP ENVY 4500 e-All-in-One Printer.
This could be a hardware issue with the unit.
However, you may follow the steps for carriage jam from the link: Carriage Jam
If the issue persists, then you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp
You have a good day ahead.
Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
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