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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-08-2017 07:12 PM

HP Recommended
Product: HP Envy 4500 Printer
Operating System: Microsoft Windows 7 (64-bit)

A tiny 1 inch spring came out of my printer while I was loading paper.  The message read "cardrige jam but it was the spring . Please help..

1 REPLY 1

‎05-10-2017 01:38 PM - edited ‎05-10-2017 01:40 PM

HP Recommended

@Haverford,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that a tiny spring of about an inch came out of my printer while it was loading paper and also there was a message carriage jam on your HP ENVY 4500 e-All-in-One Printer.

 

This could be a hardware issue with the unit.

 

However, you may follow the steps for carriage jam from the link: Carriage Jam

 

If the issue persists, then you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Rainbow23 - HP Support.
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