Does not print the printer HP Deskjet Ink advantage 2520hc

[TheCoolmz]

 The printer prints a color cartridge and does not print with black. Tried to change the cartridge, it did not help. I tried to reinstall the driver, it did not help. I tried to start cleaning the cartridges, it did not help. What to do?

[Jeet_singh]

Hi @TheCoolmz,

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I see from the post that you are having an issue with printing in black on your HP DeskJet printer. Don't worry as I have a few steps which should help to resolve this issue,

Are these the cartridges that shipped with the printer?

Are you using Genuine HP Cartridges?

Kudos to you for trying to figure out what needs to be done before posting your question in the HP forums?  You could actually try a few steps to see if this resolves the issue.

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

For more details, please follow the steps suggested in the support document for Fixing Print Quality Problems - Click here

if you have gone through the guide already, or it still did not resolve your issue, I would personally suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service options. Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.