Double sided printing option gone

[NanaBanana10]

My officejet pro 8600 ran into some printing issues yesterday. The printer was cutting off the text on the tops of the pages. I ran an hp doctor check and it did an update to the printer and had me restart my computer. Following this I no longer have the option to print double sided or select landscape. These options have just disappeared from the print screen on the computer.

How can I get these options back againg??

Any help would be greatly appreciated.

[atharva_gp · Accepted solution]

@NanaBanana10,

Thanks for reaching out to the HP Support community!

I think there could be some issues with printer drivers.

Let's try uninstalling the printer and re-installing the printer driver. This may fix the issue.

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link or manually search for the drivers from https://support.hp.com/us-en/drivers/printers.
• Open the downloaded file, follow onscreen instructions and complete installation
• Try to print a document again and check if you get back all the features.

Let me know if this helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[NanaBanana10]

Spoiler

Thank you for the assistance, Problem solved.

[atharva_gp]

@NanaBanana10,

Glad to know that the issue is fixed.

Please feel to reach us back if you need any further help.

Cheers!