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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-29-2017 01:05 PM

HP Recommended
Product: Officejet Pro6968
Operating System: Microsoft Windows 10 (64-bit)

I download the Pro6968 driver, but when I install it, it is stucked during installing Basic Device Software. Thus, I cannot complete the driver installation. My computer is Lenovo's All-in-One computer, the system is Windows 10.

 

Thank you,

 

1 REPLY 1

‎04-30-2017 02:40 PM

HP Recommended

@coeneer

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are unable to install driver for HP Officejet 6968 printer. I would like to help you out with this issue today.

  • Reset the printer.
  • Refresh the Windows Device Manager.
  • Uninstall the HP driver and software applications.
  • Remove unnecessary files and folders.
  • Turn off programs that run in the background.
  • Reinstall the HP driver and software applications.
  • Enable startup programs.

Click here and follow the document to perform above mentioned troubleshooting steps.

 

Let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

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