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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-18-2013 09:45 AM

HP Recommended

Two users have problem with Driver settings using HP laserjet P3010 series PCL 6 Driver. The printer is a HP P3015 laser jet shared on a Windows 2008 R2 Server.

 

Seems to be an issue chosing the Tray. When selecting output to tray 2 and applying the driver reset's itself to Automatically Select. Also all options on the Advanced TAB are greyed out and unavailable so they can't choose another driver.

 

Both users are domain users and member of local PC administrators Group. One user is Windows XP SP3 the other is using Windows 7.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-19-2013 05:45 AM

HP Recommended

I solved this by setting the options in 'Page Set Up' Button rather than Printer Properties button. There is a Paper Tab in Page set up whcih overides anything in printer properties. This seems to only affect Outlook 2007/2010.  

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1 REPLY 1

‎07-19-2013 05:45 AM

HP Recommended

I solved this by setting the options in 'Page Set Up' Button rather than Printer Properties button. There is a Paper Tab in Page set up whcih overides anything in printer properties. This seems to only affect Outlook 2007/2010.  

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