• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2017 09:12 PM

HP Recommended
Product: Hp 3030
Operating System: Microsoft Windows 10 (32-bit)

My printer weas working fine then It stopped and It says the drivers were unavailable. I downloaded HP universal driver PLC 6. I use a usb connection. To print I need a printer address, what is it-I don't have an network for the printer as it is not wireless.

Is there a reason the printer just stopped working, it was fine for the passed 12 months

2 REPLIES 2

‎03-22-2017 02:30 PM

HP Recommended

Hey Steven,

 

Just so I know what you've tried, have you followed these instructions?

 

http://support.hp.com/us-en/document/c01796879

 

This should help you in getting the most up to date driver.

 

Please let me know of the issues you find.

I am an HP employee.

‎03-22-2017 08:40 PM

HP Recommended

Hi,

 

I am sorry to hear that you are facing this issue.

 

Can you reinstall the printer driver from the below website to try again:

 

http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=378057&swLangOid=8&swEnvOid=4191

 

 

If my answer was helpful please click the blue “Kudos" button to say "Thank You" or Click "Accept as Solution" if it solved your problem

 

Although I am an HP employee, I am speaking for myself and not for HP. Have a nice day!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.