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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2017 09:12 PM

HP Recommended
Product: Hp 3030
Operating System: Microsoft Windows 10 (32-bit)

My printer weas working fine then It stopped and It says the drivers were unavailable. I downloaded HP universal driver PLC 6. I use a usb connection. To print I need a printer address, what is it-I don't have an network for the printer as it is not wireless.

Is there a reason the printer just stopped working, it was fine for the passed 12 months

2 REPLIES 2

‎03-22-2017 02:30 PM

HP Recommended

Hey Steven,

 

Just so I know what you've tried, have you followed these instructions?

 

http://support.hp.com/us-en/document/c01796879

 

This should help you in getting the most up to date driver.

 

Please let me know of the issues you find.

I am an HP employee.

‎03-22-2017 08:40 PM

HP Recommended

Hi,

 

I am sorry to hear that you are facing this issue.

 

Can you reinstall the printer driver from the below website to try again:

 

http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=378057&swLangOid=8&swEnvOid=4191

 

 

If my answer was helpful please click the blue “Kudos" button to say "Thank You" or Click "Accept as Solution" if it solved your problem

 

Although I am an HP employee, I am speaking for myself and not for HP. Have a nice day!

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