• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-11-2017 03:53 AM

HP Recommended
Product: Laserjet 5500

My printer will not print duplex.  If I try manual duplex, it will not print more than one page.  Very often though, it will not print at all - having lost comunication with the computer.

When I first bought the second-hand machine, it had an ethernet connection, and it worked for a while, but then stopped working.  I took it back to the supplier (500 mile round trip), who changed the board so that it now has a usb connection.  It worked for a while.  I got a local engineer to have a look at it - twice, and both times he reloaded the drivers, and both times it worked for a while.  I have relaoded the drivers my self a number of times but (you've guessed it), it never works for long.

 

It has been suggested to me that there might be internal software that might be corrupted, but I know nothing of such things.  Al I know is that I have spent a few hundred quid on this machine (including new toner cartrediges) and I can't use it.

 

Does anybody have any suggestions for me?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->