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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-14-2015 08:38 AM

HP Recommended
Product: HP Laserjet Pro MFP M125a
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

I have installed new printer and for the first print I got the paper jam. After removing the paper and putting back the cartiridge I got E3 error. I have read a lot on this forum and tried to look for debris etc. But stil the problem is there. 

 

Can you plz guide me how to remove E3. Also I am unable to install the software as it doesnt go beyond 99%. 

 

Plz help me out here. 

 

Thanks, 

1 REPLY 1

‎11-14-2015 02:40 PM

HP Recommended

See if the link below helps.  If not call  hp customer care as if the printer is new it has a warranty and hp may have to replace the toner or printer to solve your issue.  Also since this was a new printer I am not sure but was there a strip you had to remove from the toner cartridge.  If there was and you did not remove the strip then you would get an error and maybe even the jam.  The fact that you got a jam on the first attempt to print, tells me something is wrong with the printer or toner and you will need hp to solve the issue for you.

 

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/E3-Error/td-p/4890059

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