ENVY 5660 Scan to email

[Boca_Liobian]

Scan to email error message, "The HP application cannot find an email application installed on the computer. Please ensure your email application is installed and  properly configured. Note: Internet based email accounts are not supported." I use Windows Live Mail with addresses from bellsouth.net, Hotmail.com and gmail.com without a problem. I can't find anything in HP Help to suggest what I need to do to be able to Scan to email from my HP ENVY 5660.

[Ratchet_31]

Hi, 

Can i know if your scanning using printer front panel or from HP Printers software? 

If you are scanning from printer front panel follow these steps. 

Automatically send scanned photos and documents to one or more email addresses directly from the printer control panel.

Step 1: Prepare for the scan job

To use the scan to email feature, make sure that the printer is connected to the wireless network and that Web Services is enabled.

1. Make sure that the printer is turned on and connected to your local wireless network with an active Internet connection. Touch the Wireless icon () on the printer control panel to check the connection status.
2. Touch the Web Services icon () to confirm that Web Services is activated on your printer.

For additional information, go to How do I enable Web Services?. 

Step 2: Set up the Scan to Email profile

To use the Scan to Email feature, you must first set up an email profile. Select your operating system for steps to set up your email.

1. On the printer control panel, touch the Scan icon (), and then touch Email.
2. On the welcome screen, touch Continue.
3. Touch inside the Email: box, type in your email address, and then touch Done.
4. Touch Continue.
5. A PIN is sent to the email address you entered. Touch Continue.
6. Touch PIN, enter the PIN you received in your email, and then touch Done.
7. Touch Store Email or Auto-login, depending on how you want the printer to store your login information.

Step 3: Load the photo or document

You can scan from the scanner glass or from the Automatic Document Feeder (ADF) tray.

 NOTE:

The ADF instructions do not apply to the ENVY 5640 and 5660 printer series.

1. Press the Power button to turn on the printer.
2. Load the picture or document:
   • Scanner glass: Place the item with the print side down on the scanner glass, and then position it according to the engraved guides around the glass. Close the scanner lid.
     Figure : Position the item print side down on the scanner glass

     
   • ADF: Place the item into the document feeder tray. The print side faces up and the top edge goes into the tray first. Adjust the width guides to fit the item.
     Figure : Place the item print side up into the ADF

     

      CAUTION:

     Do not load photos in the ADF. Use the scanner glass instead to prevent damage to photos.

Step 4: Scan the item

Select your scan type and enter the email address you want to send the scan to.

1. On the printer control panel, touch the Scan icon (), and then touch Email.
2. On the control panel display, select the account that you want to use, and then touch Continue.
3. Touch the name of the email profile that you created, enter the password if prompted, and then scan the item. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

[Boca_Liobian]

I'm using the HP software but I'll try direct from the 5660. Thanks.

[Ratchet_31]

Hi

If email settings configured you can use front panel display. 

your welcome 🙂 

Have a good day