ERROR: THE TRAY IS OPEN

[RENGEWOKKE]

my print reports the following error: the tray is open/empty, but in reality the tray is tightly closed and full of paper. how can I fix this error? I have already did all the cleaning/maintenance as suggested in the user manual.

please help. thanks

[Mollymagoo]

I have had the same problem for months. Iwas not able to print anything for 3 months plus. I too have done everything advised and it still happens daily. Website is no help whatsoever

[RENGEWOKKE]

Hi Dear thanks for reply and shaing your experience,

today i tried to dismantling the printer and the paper presence sensor(it is a black plastic pin at the bottom of the tray under the printer that lowers with the weight of the paper) it seems  have lost some components, so I tried to bypass it with a folded piece of paper to make it hold in place "pressed" .

the result is that the error has disappeared, but the printer is still unusable because it runs continusly and does not print, result: I trashed the printer.

in total life the printer has printed just under 500 sheets

[OPENTRYERRSOLUT]

https://h30434.www3.hp.com/t5/Community-Feedback-Suggestions/SOLUTION-I-HAVE-SOLVED-THE-OPEN-TRAY-ER...


the reason why this is happening is because the tray might have a small piece broken that isnt covering the sensor.

here is the solution I have figured out! test this out and be careful with not breaking it. you can verify this issue by placing a pencil where this sensor is underneath and watch the error dissappear. 
with pictures!

[OPENTRYERRSOLUT]

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/SOLUTION-I-HAVE-SOLVED-THE-...

 this is the solution to the printer issue! its the second hidden sensor issue!