Efax and Photosmart 7510 faxing and Login Problems

[Mirage1999]

I have read many post about  HP no longer honring the EFAX agreement and if you own Photosmart 7510 printer and some other printers we will no longer have efax support. I also read that was not necessarily true. At first my I was not having any problems will sending or receiving faxes until last Friday, March 3,  on Friday I was not able to send faxes but on Sunday, March 5th  I received a spam fax. So I attempted to try and send a fax again and I kept getting NO CONNECTION Message. I followed some direction from another post from a HP Tech on contacting Efax and unplugging the printer. Big mistake  now I can't login  and I have been on the phone for 2 hours between HP AND eFAX customer service. Now I was told I have to email freehelp@efax.com.  because no one can help. Does anyone have any sugguestion or contact information?

[banhien]

Hi,

I thought eFax on the HP 7510 stopped from September 1, 2016, long time ago:

     http://support.hp.com/us-en/product/HP-ENVY-110-e-All-in-One-Printer-series---D4/5070119/model/51453...

 Regards.

[Mirage1999]

That's what I thought as well when I read the some of the previous post but my fax did not stop working until last Friday. I have also read other post and I saw different ways around it, I just want to start working again.

[banhien]

Hi,

Please try the following way

    http://support.hp.com/us-en/document/c04619905

Hope this helps.

Regards.

[Mirage1999]

I did this update in 2015 and when I tried to do this again it would not allow it since it was already updated. Thank you for trying to help me