Enrolled Printer not seen

[Muscat28]

Hi all.

Have an instant ink account, which I amended just the other day down slightly on the pages needed. Since then I've not been able to print anything?

Billing and payments details still in date and correct.

Error on printer saying "Cartridge cannot be used until printer is enrolled in HP instant ink". 

I've double checked my overview page and my printer is showing as enrolled. However in the main status box and to the right of 'STATUS' it is saying unable to connect.

The printer is connected to wifi and switched on, I've also checked and the web services are up and running. I have reset the printer, as per instruction, deleted from the pc and re-installed, it wont allow me to delete the printer from my account and reattach because when I click into 'Printers' noting is showing!? How is that possible if the printer is enrolled?

Help please as I'm close to just cancelling this account, which I don't want to do!. 😞

[Echo_Lake]

@Muscat28

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Was the printer recently replaced or exchanged? 
• Has anyone restored network defaults on the printer? 

You are receiving this message “Cartridge cannot be used until printer is enrolled in HP Instant Ink” on your printer because you are trying to use HP Instant Ink cartridges in a printer that is not enrolled in the HP Instant Ink service.  HP Instant Ink cartridges ONLY work if you are currently enrolled in the HP Instant Ink service. 

To solve the issue please remove all HP Instant Ink cartridges from the printer.  All HP Instant Ink cartridges have the name printed on the label as shown below.

There are three types of cartridges:

• Label does not say “Instant Ink” or “Instant Ink Ready” – these can be used in any compatible printer.
• Label says “Instant Ink” – these can only be used in a printer that is currently enrolled in Instant Ink.
• Label says “Instant Ink Ready”:
  • If these have ever been used in an enrolled printer, then they can only be used in an enrolled printer.
  • If these have never been used in an enrolled printer, then they can be used in any compatible printer.

Pic #1 – Cartridge on the left is standard HP cartridge, cartridge in middle is Instant Ink ready and cartridge on right is Instant Ink

Pic #2

The first 2 cartridges (cyan and magenta) are standard cartridges (no Instant Ink label).

The middle 2 cartridges (yellow and black) are Instant Ink ready as shown in the title above the 902 number

The last 2 cartridges (cyan and magenta) are Instant Ink cartridges as titled right under the C and M icon

If you see this message when you ARE enrolled, then there may be a problem with the cartridge or with the printer enrollment. Go to Instantink.com and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.  

If you are able to log in, then you do have an account. Click the Printer Details link under the printer name to check the serial number of the enrolled printer and make sure it matches the printer you are using. If it matches then please contact HP support to help resolve this issue.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!