• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Officejet 4635
macOS 10.12 Sierra

I have just installed the Apple Time Capsule as my new router and am trying to get my printer to work with it.  I came to the part on the wizard screen on the printer where it is asking for the WPA / WEP and my password for my wifi/network is numbers.  It won't let me input the numbers on the screen, only letters. What do I do?

1 REPLY 1
HP Recommended

Greetings @BinkyBoo,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to connect your printer to the new router. Don't worry, I will be glad to help. 

Have you tried to setup the printer through USB and then converting it to wireless?

 

 

All HP printers work only on 2.4Ghz networks and not on 5Ghz networks. 

You can press the keys on the printer repeatedly to get the numbers entered on the printer. 

Alternately, you can setup the printer with the USB connection and then convert it to wireless. 

Please refer to this guided tool for assistance in converting USB to wireless.

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.