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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Printer: HP Officejet Pro 8600 e-All-in-One (Connected Wirelessly)

 

Operating System: Mac OS X 10.8.3 (Mountain Lion)

 

I am trying to print an Envelope #10 (9.5" x 4.125") with custom margins and I keep getting the paper size mismatch issue. 


If I use the default Envelope #10 setting then the left margin where the return address goes defaults to 0.65" which is an absolute joke (Much to large). I've tried creating multiple different types of Custom Presets of 9.5" x 4.125" with a custom margin and sometimes I get a the paper size mismatch issue or if I create the document vertically it will print but it still uses the 0.65" margin.

 

Has anyone found a workaround for this? I would really like to use this printer for envelopes. I don't really want to return it, but this is stupid.

Also, I'm using Adobe Illustrator to create the document. And I'm an experienced graphic designer so I understand how to create document sizes well. It's not a operating system or program (illustrator) issue because after searching for the past hour on how to fix this I discovered countless cases where people are having the same exact issue using multiple operating systems and programs to no avail.

 

 

3 REPLIES 3
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I find it just as aggravating. I have an 8600 Pro as well(N911a), and it won't print that first 0.65" of a #10 envelope.

 

The way I get around it is to set the paper to A6, and then it prints just fine, with a 0.125" margin.  If I really NEED a full width #10 addressing space(since A6 is 6" wide, it can't quite do the amount of #10 space you'd like, for very wide addressee's), you can always send a bunch of envelopes through once as A6 to get the return address on there, then take them out and reprint them using Envelope #10 paper size to get the addressee on.

 

The printer is too smart to allow me to just enter a custom paper size. As soon as it gets near Envelope #10, the paper type is changed automagically to #10, and I can't set the margin to 0.125 or borderless anymore!

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Wow! This actually worked! Thanks a million, I've been struggling with my OfficeJet 7610 since I got it, and I really need to be able to print envelopes. No more mailing labels!
HP Recommended

Life saver! I created an account specifically to thank you for your wisdom. I own my own small law firm and have sat here for the last 3 days trying to figure out how to resolve the moronic borderless printing issue for #10s in order to send out some mailings. I'm not a stupid person, so this has gotten very frustrating until finally coming across your solution (which I would love to point out that every HP support response were either too dense to understand #10 envelopes, or happily skipped over that information - I read another post that HP doesn't want people printing their envelopes...)

 

Anyway, thank you for your response and resolution. I hope more frustrated users find this post eventually as well. You've saved me from throwing this printer, which isn't all that bad, out my 5th floor window.

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