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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 01:53 PM

HP Recommended
Product: Envy 4511 All in one printer
Operating System: Microsoft Windows 10 (64-bit)

I just purchased an Envy 4511 printer.  Went through all the set up instructions and I'm only getting error messages.  Service Station Stalled and Improper shutdown.  I've went through all the troubleshooting I've found and the printer will still not work. 

 

Any ideas  or help???

2 REPLIES 2

‎03-22-2017 01:56 PM

HP Recommended

Hi,

 

Please refer document below to troubleshoot the issue.

 

http://support.hp.com/in-en/document/c04718263

Although I am an HP employee, I am speaking for myself and not for HP.

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‎03-22-2017 03:09 PM

HP Recommended

I went to that link already.....have done all the troubleshooting.  Still getting the same error messages.   I'm just boxing it back up and taking it back to the store it was purchased from. 

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