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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-21-2017 08:40 AM

HP Recommended
Product: HP Envy 4520

I have a brand new HP Envy 4520 and its output tray extender does not work (it is stuck in.)  I know this is an old issue, but I have tried the Power Reset procedure others used and it has not helped.

 

Any other remedies out there now?

 

 

 

1 REPLY 1

‎05-22-2017 10:53 AM

HP Recommended

Hey there! @Lost-in-Tech, Thanks for stopping by HP forums!

 

I understand the output tray extender is not working on your printer.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Please try the steps recommended below.

 

You could try using tweezers to get it to come out.Manually push the extender after turning off the printer
 
If you do not want to use the extender at all, you may lock the position of the extender by pushing the switch at the back of the extender to "lock" icon.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If the issue still persists it is a hardware issue, please contact HP support for service options.

 

Link to contact HP.

 

 

 

I'll watch your reply!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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