Envy 5520 with Error Code C4EBA2D1 on a blue screen

[ReneeDATC]

FIrst my printing/scanning stopped.  next I turned my HP Envy 5530 on to print and the Error Code C4EBA2D1 on a blue screen appears on the printer with all the lights flashing.  I tired unplugging the machine 1 min and holding down the power button for 20 sec without resolution.

What is the next step?

[SDJL]

Hi @ReneeDATC,

Welcome to HP Forums!

I understand that you received an error message on your printer screen. I want to help.

1. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

2. Remove the ink cartridges from the printer.

3. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

4. Wait at least 60 seconds.

5. Plug the power cord back into the wall outlet.

    NOTE:

   HP recommends connecting the printer power cord directly to a wall outlet.

6. Reconnect the power cord to the rear of the printer.

7. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

8. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

9. Reinsert the ink cartridges, and then close the ink cartridge access door.

10. If you receive a prompt to print a calibration page, do so.

11. If you disconnected the USB cable, reconnect it to the rear of the printer.

12. Try to print.

Let me know the results.

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Regards,

[ReneeDATC]

I got rid of the blue error screen. 

I clicked OK to do an alignment page.  The printer has the "now printing alignement page" with a blue circle like it is trying to work, but nothing started.

[SDJL]

Hi @ReneeDATC,

Thank you for the reply.

Please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.
 

Regards,