Printer stopped printing color. Thought it was the cartridge empty. Bought new HP color catidge, installed. Printer does not recognize that there is a cartidge in there. Does not print color. Have cleaned print heads, aligned the cartidge, etc. Still no. Suggestions for fix, please. Or is this a service situation? Or a buy a new printer situation?
Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!
Going through your post, I see that you are facing issues while printing in color using the Envy printer. Appreciate all your efforts. Were you getting any color printouts while cleaning the print head or while aligning the printer?
Also, to further isolate this issue, I need to know whether the printer can make a "Photocopy" or not.
Place a color document face down on the scanner glass and press the color copy option on the printer control panel. Let me know if it makes a good copy or not.