Envy 6055 E9 error

[Mmuller424]

We just bought a brand new Envy 6055e printer. We used it once, and then unplugged it to save power. I needed to print something today and now I am only getting the E9 error code. I have turned it off, unplugged it, replugged it, and then turned it on countless times. Nothing. I have done the suggested factory reset twice. Nothing. I have connected it to a new wireless network. Nothing. I have made sure there is no paper jammed. I have allowed it to "attempt" to download "new firmware." Still nothing.

The Print and Scan Doctor simply says it needs a factory reset, DOES the factory reset, and then says everything is fine. Except it goes straight back to the E9 error. The HP Smart app can't even tell me what's wrong with it, just that there's an error. 

This printer was purchased for our business a week ago and I cannot use it for such. 

Please help.

[Echo_Lake]

@Mmuller424

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.

An E9 error occurs when a problem occurs during a printer firmware update.

1. Set up the wireless setup again.

   For more information, go to Wireless Printer Setup.

2. Touch the Information button .

   If the information page prints, the printer is back to its normal state.

   If the printer fails to print the Information page, it is still in recovery mode and needs to download the firmware again.

 Click here to: Update the firmware on an HP printer
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Mmuller424]

I cannot update the firmware. I have downloaded the update, but the printer status keeps coming back busy. I have deleted all jobs. I have cleared the cache. I have even tried the USB connection. Nothing works.