Envy 6255 Error of Out Of Paper all the time

[lce24]

New printer received today, 2.15.18.  Keeps telling me it's Out Of Paper.

[sandytechy20]

@lce24

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting out of paper error on HP Envy 6255 Printer. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• Did you do any hardware or software changes after unboxing the printer?

Meanwhile

Clean the paper tray rollers

1. Carefully lift the printer and set it on its side.

2. While supporting the printer with one hand, pull the paper tray open to expose the paper rollers underneath the printer.

   Figure : Rollers underneath the printer

   

3. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

4. Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

5. Allow the rollers to dry completely (approximately 10 minutes).

6. Close the paper tray, and then set the printer upright.

Clean the paper feed rollers from inside the ink cartridge access area.

1. Turn off the printer, and then disconnect the power cord.

      WARNING:

   To avoid risk of injuries or electric shock, disconnect the power cord before reaching inside the printer.

2. Open the ink cartridge access door.

   Figure : Opening the ink cartridge access door

   

3. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

4. Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Rollers in the ink cartridge access area

   

5. Allow the rollers to dry completely (approximately 10 minutes).

6. Close the ink cartridge access door.

7. Reconnect the power cord to the rear of the printer, and then turn on the printer.

Clean the duplexing rollers

1. Turn off the printer, and then disconnect the power cord.

      WARNING:

   To avoid risk of injuries or electric shock, disconnect the power cord before reaching inside the printer.

2. Open the ink cartridge access door.

   Figure : Opening the ink cartridge access door

   

3. Pull out the paper path cover.

   Figure : Removing the paper path cover

   

4. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

5. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Paper path rollers

   

6. Allow the rollers to dry completely (approximately 10 minutes).

7. Insert the paper path cover back into the printer.

8. Close the ink cartridge access door.

9. Reconnect the power cord to the rear of the printer, and then turn on the printer.

Reset the printer

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Click here and refer the HP Document for more assistance.

Let me know how it goes.

Cheers.

[Margaret6]

I have the no paper message when trying to print on photo paper from my iPhotos, even though there is photo paper in the printer.

[Riverbill1]

Sandy, after how many PRINT jobs should I have to clean PRINT rollers, etc and/or unplug to reset? Mean time between failures has so far been less than 10 jobs. Not impressive engineering!! Printer also often fails to sleep. Going soon back to Epson.