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ideasbazaar
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Envy Printer creating print job report with every print job

HP Recommended
Envy 5640
macOS 10.12 Sierra

IMG_1544.jpegEvery time I print a document from a MacBook air - either an email or a MS word etc my Envy 5640 prints an additional print information report. I have updates the print drivers on the Macbook, the firmware on the printer is uptodate and I have reset Factory settings but still he pages keep coming. 

 

any ideas? It's especially annoying since I'm using the HP InstantInk service so each page printed contributes to my monthly allowance. 

 

I've attached a picture so you can see what I mean

 

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Dvortex
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HP Recommended

Hello, @ideasbazaar – Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’d like to help!

 

I understand that you are facing issues while printing with the Envy printer. Try the steps below to fix the issue:

 

  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Restart your computer and then go back to System preferences – Printers and scanners.
  • Click the “Add button” (+).
  • Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  • Click “Print Using...”, and then select the name of your printer (By default “AirPrint” would be selected)


Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂
 

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DVortex
I am not an HP Employee
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