Got a paper jam on my HP7500A. Paper cleared from the machine - no pieces were torn off. Looked everywhere to see if there was any paper or anything bent/broken. Everything looks clean. Tried resetting/switching on and off, etc.
The ink carriage moves from side to side easily but when I try to clear the error on the screen on the printer there is a problem. The carriage moves through the usual motions and the rollers spin but when the carriage returns to its position on the left side of printer, it seems to hit something and moves three times back and forth rapidly before the error returns.
Thanks for visiting the HP community. A very Good Day to you. Hope you are doing well. I understand that you need assistance regarding a carriage jam of your HP printer.. I’ll be delighted to assist you with this.
You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue.
Thank you for giving us the privilege to assist you on this platform. You’ve done some smart and awesome diagnosis also. Kudos to you for that.
First off for better clarity and to assist you better, I would require more information.
Did you bypass power strips and connect the printer directly to the wall outlet?
Did you perform a hard reset on the printer?
For a start, please perform all the prescribed steps from this link A 'Carriage Jam' or '0X610000F6' Message Displays for HP Officejet 7500A (E910a and E910c) Wide Format e-All-in-One Printers: