Error 0x610000f6 on HP7500a

[nwtz]

Got a paper jam on my HP7500A. Paper cleared from the machine - no pieces were torn off. Looked everywhere to see if there was any paper or anything bent/broken. Everything looks clean. Tried resetting/switching on and off, etc.

The ink carriage moves from side to side easily but when I try to clear the error on the screen on the printer there is a problem. The carriage moves through the usual motions and the rollers spin but when the carriage returns to its position on the left side of printer, it seems to hit something and moves three times back and forth rapidly before the error returns.

Any help?

I've attached a youtube video link here of the problem. https://www.youtube.com/watch?v=ga0gXcRmxdY&feature=youtu.be

[DavidSMP]

Hi @nwtz,

Thanks for visiting the HP community. A very Good Day to you. Hope you are doing well.   I understand that you need assistance regarding a carriage  jam of your HP printer.. I’ll be delighted to assist you with this.

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue.

Thank you for giving us the privilege to assist you on this platform. You’ve done some smart and awesome diagnosis also. Kudos to you for that.

First off for better clarity and to assist you better, I would require more information.

• Did you bypass power strips and connect the printer directly to the wall outlet?
• Did you perform a hard reset on the printer?

For a start, please perform all the prescribed steps from this link A 'Carriage Jam' or '0X610000F6' Message Displays for HP Officejet 7500A (E910a and E910c) Wide Format e-All-in-One Printers:

https://support.hp.com/in-en/document/c02282370 to try and correct the issue. If there is no hardware issue with the printer, this should correct the issue.

Please keep me posted. I will keep a watch for your reply.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead.