Error: 0xc19a0022

[J911]

Product Number: HP Deskjet 3521  CX0581

Networked to computers running Windows 7 64 bit and Windows 8

Error: 0xc19a0022

This error message occurred after a recent printing session. I was printing on recycled paper. This paper does have some slight texture as a result of the material. I have used this paper several times in the past with no issue. Today, it was printing on a particular sheet that had an abnormal raised section that I did not notice.

The printer made a click noise as it was printing, then ejected the paper automatically without completing the print. This was when the bump was noticed, as it had a received a large collection of ink deposited on it.

After the page ejected, the error code appeared.

I attempted to turn the printer off / on, as the screen recommended - no resolution.

I attempted to unplug the machine (while on) to reset, as the forum has suggested - no resolution.

I am hoping there are other methods to solve this problem, as there does not appear to be any issues.

I would hate to have to send it in for repair, given that it will probably cost more than it would to replace the printer entirely. Given that I just bought this is December and apparently the warranty is already expired, I am at a loss.

Any help would be appreciated.

I am not able to run a cleaning or alignment of the printer, either. This error message also appears on my computer:

[Rudy1906]

Sorry that you are having a problem with the error code and the print head. 

Here is a link for the message you posted above. 

http://support.hp.com/us-en/document/c03418289

Here is another link for the "0x" error code. 

http://support.hp.com/us-en/document/c03081973

You print head may need to be taken out and cleaning with lint free cloth and water. 

Let me know if this helps. 

[Ciara_B · Accepted solution]

The printhead for this printer can't be replaced. If you purchased the printer last Dec I would expect it's still under warranty? (typically it's a year, check out the link below for details)

http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en

If it's under warranty then contact HP phone support as you'll probably require a replacement

[J911]

Rudy,

I appreciate the suggestions. Sadly, I already scoured through the error codes and recommended solutions.

And, unfortunately, the printhead is not removeable. That was one of the solutions that I had hoped would be possible.

Thanks anyway! I think I am probably just better off buying a new printer...

[J911]

Ciara,

You are correct about the printhead. I had hoped, when this came up as one of the possibilities, that I would luck out.

Sadly, not the case.

As for the warranty, I would have expected a year as well. However, I used HP's auto-warranty check that looks connects to the printer. According to that, it expired on 5/31/13.

Figures. Oh well - time to go printer shopping!

Thanks for the help, though!