Error 49 on HP 1536 DNF MFP

[jcote65]

My client has an error 49 on an HP Laserjet 1536 DNF MFP.  The printer is networked (not wireless) on two Windows XP workstations.  I did the following so far:

- changed the network cable

- restarted the printer

- restarted the workstations

- ran the HP Print and Scan Doctor

- reinstalled the Diagnostic Tool

- Ran the HP toolkit

- restarted the printer

- restarted the workstation

The problem remains the same, they send a print command, it sounds like it's goiing to go for a while, the Exclamation Mark flashes, the print job finally goes to the printer.

Any suggestions would be greatly appreciated

Thank you

Jeanne

[-JohnB-]

Hi there jcote65,

Try downloading and running the print and scan doctor located here:

http://support.hp.com/us-en/document/c03275041



It can fix a lot on its own and if not give a better idea of what is going on.


Best of Luck!

[jeannecote65]

I tried the tool, twice and the problem still exist

Any suggestion would be greatly appreciated

Thanks

Jeannie

[HLPkrt]

'Had the same problems. 

'Need to do a full factory reset.

Turn of printer.  press & hold left arrow and X keys while turning on the printer.  Keep pressing the buttons until printer says full init.