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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-10-2017 12:41 PM

HP Recommended
Product: HP Designjet z5200ps
Operating System: Mac OS X 10.11 El Capitan

I just set up a new desktop Mac + Monitor at work, and can't get anything to print to the Designjet, I get the 61:01 error message when I try (pdfs, InDesign files, Illustrator files, JPEGs, all of it), however when I send it toff to another computer setup it prints fine. 

 

On my Mac dialog windows that open up, it just says that the 'Printer is not responding', even when I go through the Print Utility I can't even get jobs to show up in the que. 

 

Does anyone have any suggestions how to fix it? The Manual is pretty useless, it just talks about how to troubleshoot if you're printing with a USB connection, I'm printing over wifi. 

 

Thanks in advance!

1 REPLY 1

‎02-13-2017 09:41 AM

HP Recommended

Hi,

 

Let's make it easier, instead of sending multiple file formats just  try to send a test page using the driver currently installed on your computer, if you get the 61 error again you will need to consider the re-install the driver either from hp.com or apple site.

 

Regards,

 

Chris Estrada

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