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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-18-2016 03:26 PM

HP Recommended
Product: Laserjet Enterprise M806
Operating System: Other

Original problem was: 99.09.64 Disk Non-Functional or a 99.09.64 Disk Malfunction error.

The customer believes a power surge occurred at that time.

 

Attempts to format and update the  firmware on the SSD failed. Obtained a brand new SSD.

Replaced SSD.  Attempt to download and update firmware failed. Attempt to do a "part clean" failed. 

Now getting a 99.02.20 error.  Since this is two SSDs that aren't working, I suspect a failing formatter.

 

BTW, this is the second time in about 3-4 months the printer has incurred a SSD failure. The first time, replacing the SSD and updating the firmware worked perfectly.  

 

I would appreciate any input with simular experiences or resolutions. 

Thank you.

Cdelta88

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