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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-23-2014 05:02 AM

HP Recommended
Product: hp officejet pro x476dw
Operating System: Windows 7 
Hello. The problem with hp officejet pro x476dw. When you turn when he begins to check cartridges, a blue screen with an error C18A000A. After that, all the buttons are flashing on the screen and writes: Printer Error . Turn off and then turn on the printer . Without cartridges or cartridges with all switched on and working, but as soon as insert all four , again a blue screen with the same error . Download the latest firmware , try to install , but says that the printer is busy . What could be the reason? What can be done ?
3 REPLIES 3

‎01-14-2015 08:10 PM

HP Recommended

Hi.

 

Thank you for contacting HP thru HP Forum

 

I can guess that there might be an issue with the ink supplies.

 

Can you please try to install the ink one by one to check which cartridge is having the issue?

Install black and close the door and wait for the message to install others.. 

If you find which one is causing the printer to assert, please try to change it with a new one.

 

Thanks.

 

Regards.

I am an HP employee.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


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‎01-14-2015 09:09 PM

HP Recommended 
Put all the cartridges one by one , the error only appears when there are four cartridge. Called tech support , to reset in the engineering menu , then another error . In tech support told replace Print bar replacement kit.

‎01-14-2015 10:42 PM

HP Recommended

Hi 

 

This could be the Print Head Assembly (not ink supplies) issue that might need to change to resolved the issue.

 

Thanks for you reply.

I am an HP employee.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


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