Error Code 0X00829C98 HW Watchdog C

[MrWheelbarrow]

I get the following error message: Error Code 0X00829C98 HW Watchdog C which is constantly flashing on the screen and it prevents me accessing the menu or doing anything with the printer. I’ve tried the switching off at the plug, changing the ink cartridges and everything else I could find on the internet and still nothing seems to work. The updating of the firmware doesn’t work if you can’t access the menu of the printer to connect wirelessly and this error message doesn’t allow that.

Hopefully someone in the community can help solve this issue before I consign this to the scrap heap!

Thanks in anticipation.

[atharva_gp]

@MrWheelbarrow,

Thank you for reaching out to the HP Support community!

Is the printer connected on a WiFi network?

Let's try these steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• Remove all of your ink cartridges from the printer and close the door.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• Check if you can print/copy
• If the issue persists, proceed to the next step.

Step 2: Update the printer firmware

• Refer to this link to update the printer firmware.

If you have already performed the above steps, and if the issue exists, I would request you to contact our HP Support team for further assistance.

Click on this Link to contact HP.