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‎02-24-2017 01:03 PM

HP Recommended
Product: eNVY 4522

My printer is displaying ERROR CODE, 0x83C0002B, NOS_LOADER_APP
I have tried to reset it (by following hp instructions but it refuses to work).
It is NOT plugged into any form of surge protector.
The ink cartridges cannot be removed as they are stubbornly fixed in the right hand side of the printer (as you look at it).
The printer is still under warranty and I require it to be repaired please.
How do I get it repaired?
I've just typed all of this into the HP support website and all it did was to direct me here.

I'm very disappointed with this.

3 REPLIES 3

‎02-24-2017 02:10 PM

HP Recommended

Open this link: http://support.hp.com/us-en/contact-hp
Enter your product number or select to auto detect 
Scroll down to "Still need help? Complete the form to select your contact options" 
Scroll down and click on HP contact options 

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‎02-24-2017 02:28 PM

HP Recommended

Thank you 8lives but that is exactly what I have already done.

It only gave me 2 contact options, the first being 'web chat' which was unavailable as it was closed, the second being this forum.

Pretty poor by HP to be honest.

However...thank you to you for trying to help me.

Regards

‎02-24-2017 02:34 PM

HP Recommended

Give 1-800-474-6836 a try.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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