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‎01-22-2015 03:26 PM

HP Recommended

I have a HP Office Jet Pro x476dw.  The Printer keeps showing the error code 0xc6fd0513.  "There is a problem with the Ink or Print System. Turn Printer off then on. If problem persists contact HP"

 

If I tunr it off the printer will work for a few copies then the error code and message above re appears.  I am using HP brand ink cartridges and have reinstalled them severla times to no avail.

 

Please Help?

2 REPLIES 2

‎03-22-2017 08:35 PM - edited ‎03-22-2017 11:25 PM

HP Recommended

Hi,

Thank you for your query to HP forum. I will try my best to help you.

 

I am sorry to hear your problem.

This is very likely a print head defect and it is not fixable so you would need to have it replaced. Please call the service center in your country.

 

Hope it helps.

 

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Please mark the post that solves your problem as "Accepted Solution"
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‎03-22-2017 08:50 PM

HP Recommended

Good day,

 

Power cycle might help:

1. disconnect the power cable from the wall outlet

2. wait for 30 seconds

3. connect the power cable to the wall outlet

4. turn on the printer

 

Contact HP if issue still persist

 

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

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