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Techsavvynot1
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Error Message: No Scanner

HP Recommended
Hp Officejet Pro 8600 Plus
Microsoft Windows 7 (64-bit)

When trying to print directly from Paperport 12 i get the following message: The default scanner is not attached. Please attach your default scanner or click on the scanner 'select' button to choose another scanner.

I have clicked on the scanner select button and changed the default scanner several times but still get the same error message. 

I can't see what to do to 'attach' the default scanner.

This is driving me nuts as it used to work smoothly.

Help!!!

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Rainbow23
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Hi @Techsavvynot1,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to scan using the PaperPort 12 scanning software.

 

This issue could occur if the firmware is not updated.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link to update the firmware: Firmware Update

 

If the issue still persists, then you may need to contact the PaperPort Support.
 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

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Techsavvynot1
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Hi Rainbow23,

 

Thank you for your message and suggestions, it is very kind of you.

 

I have updated the firmware and apparantly that is no the problem.

 

I have gone on to Paperport support and unfortunately they do not appear to have any live support or forum and I could not see any solutions that applied directly to the error message I am getting: which basically is that the default printer is not "attached".

 

I cannot see how the printer is not 'attached' given that  I can see it in the list of printers and that I am able to select it and test it via the wizard function???

 

Meanwhile the problem remains unresolved.

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Rainbow23
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Hi @Techsavvynot1,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the issue still persists after following the steps provided in the previous interaction.

 

This could be an issue with the Paperport 12 software.

 

Hence, I suggest that you uninstall and reinstall the Paperport 12 software.

  1. Go to Start > Settings > Control Panel > Add/Remove Programs.
  2. Uninstall all versions of PaperPort and the PaperPort print driver that are listed.
  3. Restart your computer.
  4. If you have upgraded from a previous version of PaperPort, install the version of PaperPort that came with your scanner and then reboot your system.
  5. Install your current version of PaperPort onto your system.
  6. Check if you are able to scan.

Let me know if this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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