Error Message when faxing toll free numbers

[Oly_HRanch]

My HP Officejet Pro 8600  will fax intra-state to all area codes. When attempting to fax to a toll free number

ie; 1-877-270-3317,  I get an error message 322.  What is the solution?

[Gemini02]

Hi @Oly_HRanch ,

I see that you are experiencing issues faxing to a toll free number. I will do my best to assist you with this issue.

The error code 322 means  that there was a communication error with the receiving fax machine due to poor telephone line conditions.

Set the receiving machine to receive at a slower transmission speed.

Go to Setup, Fax Menu  Advanced Fax Setup, Fax Speed, try medium and slow if you are still having issues.

If the session fails after sending several pages of a large document, resend the document as several smaller documents.

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Interpreting Error Codes in Fax Communication Error or Fax History Reports.

If you need further assistance, just let me know.

Have a great day!
Thank You.◘

[Oly_HRanch]

I tried slowing down and speeding up the fax scan, and nothing seems to help. I still get #322

[Gemini02]

Hi Oly_HRanch ,

Try sending a fax to the HP FaxBack Server to see if it will go through. You should get a fax back.

1-888-473-2963

This way we can determine if it is one specific number you are trying to fax to.

Thank You.

[Oly_HRanch]

Faxing to 1-888-473-2963 produced the same #322 message.  A telephone support line said that the problem was with my local telephone carrier.  I'm not understanding why that is. The service line dials and connects, as I can hear both faxed "talking".

[Gemini02]

Hi Oly_HRanch ,

I would contact the telephone provider, just to rule out any issues on that end.

Let me know the outcome.

Thank You.